The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the…
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
Customer research can help airports & regulators work together to improve choice & value for consumers
Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
Three things that airports need to get right to offer the perfect retail experience
More and more companies are recognising that gathering continuous feedback is the best method for engaging staff, diagnosing problems, and developing…
From the recent demise of big names such as Maplin and Poundworld, to others, like Debenhams and M&S, who are taking an axe to their store estates…
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees.
Airlines can use airport passenger research to develop new services.
How does combining results from staff & passenger research offer benefits to travel service providers?