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The power of emotion: using emojis and emoticons to gauge customer experience
The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the…
May 16, 2022
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The power of emotion: using emojis and emoticons to gauge customer experience
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Heathrow hassles
Heathrow Airport does lots of things well, but at Terminal 5 there is still room for improvement.
Aug 25, 2022
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Heathrow hassles
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Data generating lounges
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
May 16, 2022
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Data generating lounges
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Five types of instore tech that could help bricks-and-mortar retailers thrive
Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.
May 16, 2022
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Five types of instore tech that could help bricks-and-mortar retailers thrive
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Summer staff surveys
Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
May 18, 2022
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Summer staff surveys
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Six reasons why collecting continuous employee feedback beats the old-fashioned annual survey
More and more companies are recognising that gathering continuous feedback is the best method for engaging staff, diagnosing problems, and developing…
May 16, 2022
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Six reasons why collecting continuous employee feedback beats the old-fashioned annual survey
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Three Tough Questions for Airports
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
May 16, 2022
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Three Tough Questions for Airports
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Regulatory Inquiry
Customer research can help airports & regulators work together to improve choice & value for consumers
Jun 20, 2022
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Regulatory Inquiry
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Perfect Complements
How does combining results from staff & passenger research offer benefits to travel service providers?
Jul 15, 2022
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Perfect Complements
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Collecting data for airlines
Airlines can use airport passenger research to develop new services.
May 17, 2022
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Collecting data for airlines
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How your company can benefit from email pulse surveys
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees.
May 16, 2022
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How your company can benefit from email pulse surveys
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The retail gate
Three things that airports need to get right to offer the perfect retail experience
Jun 2, 2022
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The retail gate
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