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The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the…
Heathrow Airport does lots of things well, but at Terminal 5 there is still room for improvement.
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.
Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
More and more companies are recognising that gathering continuous feedback is the best method for engaging staff, diagnosing problems, and developing…
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
Customer research can help airports & regulators work together to improve choice & value for consumers
How does combining results from staff & passenger research offer benefits to travel service providers?
Airlines can use airport passenger research to develop new services.
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees.
Three things that airports need to get right to offer the perfect retail experience
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