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Keep your surveys short!
Customers seldom fill out long feedback surveys. Read on to see why short surveys are more effective at capturing customer feedback.
Heathrow hassles
Heathrow Airport does lots of things well, but at Terminal 5 there is still room for improvement.
Perfect Complements
How does combining results from staff & passenger research offer benefits to travel service providers?
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The power of emotion: using emojis and emoticons to gauge customer experience
Heathrow hassles
Data generating lounges
Five types of instore tech that could help bricks-and-mortar retailers thrive
Three Tough Questions for Airports
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Regulatory Inquiry
Customer research can help airports & regulators work together to improve choice & value for consumers
The retail gate
Three things that airports need to get right to offer the perfect retail experience
Summer staff surveys
Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
Data and airport experiences
Real-time customer research data can make airports even better for every stakeholder.
Collecting data for airlines
Airlines can use airport passenger research to develop new services.
Data generating lounges
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
Three Tough Questions for Airports
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
Surveyapp - Insights
Surveyapp - Insights
Everything about surveys and customer experience. Get your CX and employee experience program up and running in minutes, not months. Visit www.surveyapp.io
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Surveyapp - Insights

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