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Heathrow Airport does lots of things well, but at Terminal 5 there is still room for improvement.

July 2022

How does combining results from staff & passenger research offer benefits to travel service providers?

June 2022

Customer research can help airports & regulators work together to improve choice & value for consumers
Three things that airports need to get right to offer the perfect retail experience

May 2022

Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
Real-time customer research data can make airports even better for every stakeholder.
Airlines can use airport passenger research to develop new services.
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
Opportunities & challenges of collecting passenger feedback data at airports.
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees.
The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the…
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