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Keep your surveys short!
Customers seldom fill out long feedback surveys. Read on to see why short surveys are more effective at capturing customer feedback.
Mar 31
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Keep your surveys short!
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August 2022
Heathrow hassles
Heathrow Airport does lots of things well, but at Terminal 5 there is still room for improvement.
Aug 25, 2022
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Heathrow hassles
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July 2022
Perfect Complements
How does combining results from staff & passenger research offer benefits to travel service providers?
Jul 15, 2022
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Perfect Complements
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June 2022
Regulatory Inquiry
Customer research can help airports & regulators work together to improve choice & value for consumers
Jun 20, 2022
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Regulatory Inquiry
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The retail gate
Three things that airports need to get right to offer the perfect retail experience
Jun 2, 2022
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The retail gate
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May 2022
Summer staff surveys
Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
May 18, 2022
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Summer staff surveys
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Data and airport experiences
Real-time customer research data can make airports even better for every stakeholder.
May 17, 2022
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Data and airport experiences
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Collecting data for airlines
Airlines can use airport passenger research to develop new services.
May 17, 2022
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Collecting data for airlines
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Data generating lounges
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
May 16, 2022
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Data generating lounges
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Three Tough Questions for Airports
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
May 16, 2022
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Three Tough Questions for Airports
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Passenger Parlance
Opportunities & challenges of collecting passenger feedback data at airports.
May 16, 2022
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Passenger Parlance
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How your company can benefit from email pulse surveys
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees.
May 16, 2022
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How your company can benefit from email pulse surveys
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