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August 2022
Heathrow hassles
Heathrow Airport does lots of things well, but at Terminal 5 there is still room for improvement.
July 2022
Perfect Complements
How does combining results from staff & passenger research offer benefits to travel service providers?
June 2022
Regulatory Inquiry
Customer research can help airports & regulators work together to improve choice & value for consumers
The retail gate
Three things that airports need to get right to offer the perfect retail experience
May 2022
Summer staff surveys
Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
Data and airport experiences
Real-time customer research data can make airports even better for every stakeholder.
Collecting data for airlines
Airlines can use airport passenger research to develop new services.
Data generating lounges
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
Three Tough Questions for Airports
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
Passenger Parlance
Opportunities & challenges of collecting passenger feedback data at airports.
How your company can benefit from email pulse surveys
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees.
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