Better customer experience – the key to successful high-street retailers?
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From the recent demise of big names such as Maplin and Poundworld, to others, like Debenhams and M&S, who are taking an axe to their store estates, there’s no doubt that bricks-and-mortar retail is facing challenging times. Often, the same reasons are cited for the difficulties faced by these retailers: excessive business rates or rents; lack of consumer confidence; the relentless growth of online shopping; or the uncertainty around Brexit.
Better customer experience – the key to successful high-street retailers?
Better customer experience – the key to…
Better customer experience – the key to successful high-street retailers?
From the recent demise of big names such as Maplin and Poundworld, to others, like Debenhams and M&S, who are taking an axe to their store estates, there’s no doubt that bricks-and-mortar retail is facing challenging times. Often, the same reasons are cited for the difficulties faced by these retailers: excessive business rates or rents; lack of consumer confidence; the relentless growth of online shopping; or the uncertainty around Brexit.