How does combining results from staff & passenger research offer benefits to travel service providers?
Customer research can help airports & regulators work together to improve choice & value for consumers
Three things that airports need to get right to offer the perfect retail experience
Deploying survey terminals in staff areas of airports can help ensure operations run smoothly in this year’s peak season
Real-time customer research data can make airports even better for every stakeholder.
Airlines can use airport passenger research to develop new services.
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
Opportunities & challenges of collecting passenger feedback data at airports.
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees.
The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the…
Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.